Privacy policy

If you call or book

Calling (858) 377-6959 puts you through to us, and we use what you share on that call to get a technician scheduled. “Book online” sends you over to our booking provider's own site, which pops up in a new tab. The site you're on now has no forms, so anything you type for a booking goes in over there. Our booking links hand that page two facts: the website you started on and the exact page where you clicked.

Analytics on this site

Each page pulls in a compact statistics script that the group of sites we belong to runs in-house. Ads have nothing to do with it, and it reaches you from the group's analytics server; escondidoappliancerepairservice.com doesn't serve it. What it notes during a visit: pages viewed, scroll depth, time spent with each page open, taps on the number and on booking buttons, a copied phone number, the device class you're using (phone, tablet or computer), browser family, the country you're visiting from, and the speed at which pages load and respond.

Zero cookies. The single item it stores in your browser is a randomly generated tab ID that sits in session storage and is deleted once the tab is shut. There's exactly one case where your IP address gets stored: a tap on the number itself or on any of the Book online buttons. Alongside it go the rough city and provider network that address points to. That record lasts 90 days and has a single purpose, seeing roughly which towns calls and bookings arrive from; it's never sold or shared. Copy the number without tapping and no IP is stored.

The script also starts PostHog, from PostHog Inc. in the US. It tracks the pages you open, your clicks and how you scroll, which device and browser you're on, page-speed numbers, and it keeps a watchable replay of each visit with any typed text blanked out. No cookies here either: what PostHog needs is kept in session storage and vanishes with the tab. PostHog gets your IP address, files it with the session and guesses a rough location from it. Global Privacy Control (GPC) and Do Not Track (DNT) are both honored: send either one and PostHog doesn't record the visit. Replays last 30 days; PostHog's other data lasts up to twelve months, and it all goes toward making the site work better; none of it gets sold.

Nothing else from outside runs on our pages besides that statistics script, plus the PostHog code launched by it. Booking is a plain link, not a widget. The map on our home page comes embedded from Google Maps.

Server logs

Standard server logs are kept by our host.

Questions

Call (858) 377-6959 any time.